Shipping & Returns

Your statutory rights: Our voluntary returns policy is additional to your rights under applicable consumer law. Where the law gives you a right to cancel, return an item, or receive a refund, repair or replacement, that right applies. Our store-credit terms, packaging conditions, return deadlines and exclusions do not restrict those rights.

We want you to be completely satisfied with your order. If something doesn’t feel quite right, we’re here to help.

VOLUNTARY RETURN WINDOW

You may request a return or exchange for eligible items within 21 days of delivery. Returns must be received by us within this 21-day period, in original condition.

ELIGIBILITY

Items must be unworn, unused, and in resalable condition, with the original shoe box and packaging.
Please place the shoe box inside suitable outer packaging to help minimise return shipping cost and reduce damage in transit. Do not attach labels directly to the shoe box.
Full-price, discounted and promotional pairs, including a second pair bought at 50% off, may all be returned within 21 days of delivery on the same terms.
Our voluntary returns offer provides store credit or exchange for eligible items. Where applicable law requires a refund to the original payment method, that right applies.
Where a return relates to one pair from a promotional order, the store credit or exchange value is based on the price actually paid for that pair.
Socks are returnable only if unopened and in original packaging.

HOW TO START A RETURN / EXCHANGE

Please contact us before sending your return so we can provide the correct return instructions and address.

Email: hello@mayanthony.com
WhatsApp: +13075337508

Customer is responsible for return shipping cost, safe packaging, and delivery to our returns address. Use a tracked & insured service; we cannot be liable for items lost or damaged in transit. All parcels must be clearly declared as “Returned Goods” on the airway bill and customs documentation where applicable to avoid import duties or delays.

STORE CREDIT & EXCHANGES

Store Credit: available on eligible returns once received and inspected.
Exchanges: available on eligible items; outbound shipping for the replacement pair is the customer’s responsibility.

Once your return is received and inspected, we’ll email you to confirm approval or denial and process the store credit or exchange accordingly.

DAMAGES & INCORRECT ITEMS

If an item is defective or incorrect, please contact hello@mayanthony.com promptly with your order reference and photographs where possible. Reporting the issue within 7 days helps us investigate quickly, but does not limit your statutory rights or applicable legal claim periods. We will provide the remedy required by applicable law; our voluntary store-credit policy does not replace any right to a refund, repair or replacement.

EXCEPTIONS / NON-RETURNABLE

Used or worn items, items not in resalable condition, or returns received outside the 21-day window.
Personalised items, including customer-supplied artwork, initials, logos, wording or custom embroidery, are excluded from voluntary change-of-mind returns. This does not affect remedies for defective or incorrect items or other statutory rights.
Gift cards.

If you have any questions, please contact hello@mayanthony.com. We will be happy to assist.