Returns & Exchanges

We want you to be completely satisfied with your order. If something doesn’t feel quite right, we’re here to help.

You may request a return or exchange for eligible items within 21 days of delivery. Returns must be received by us within this 21-day period, in original condition.

To start a return or exchange:

Please email us directly so we can provide the correct return instructions and address:

• Email: hello@mayanthony.com

We’ll guide you through the next steps and help you with the return or exchange process.

Your Options:

• Exchanges: Available on eligible items. Shipping fees for the replacement pair are the customer’s responsibility.
• Store Credit: Available on eligible returns once received and inspected.

Return Policy Details:

• Items must be unworn, unused, and in resalable condition, with the original shoe box and packaging.
• Please place the shoe box inside suitable outer packaging to help minimise return shipping cost and reduce damage in transit. Do not attach labels directly to the shoe box.
• Full-price, discounted and promotional pairs, including a second pair bought at 50% off, may all be returned within 21 days of delivery on the same terms.
• Where a return relates to one pair from a promotional order, the store credit or exchange value is based on the price actually paid for that pair.
• Socks can only be returned if unopened and in original packaging.
• For eligible returns, refunds are issued as store credit for a future purchase rather than to the original payment method. You may also choose an exchange.
• You are responsible for return shipping cost, safe packaging, and delivery to our returns address.
• Please use a tracked and insured service, as we cannot be liable for items lost or damaged in transit.
• All parcels must be clearly declared as “Returned Goods” on the airway bill and customs documentation where applicable to avoid import duties or delays.

Damaged or Incorrect Items:

Please inspect your order upon delivery. If you receive a defective or incorrect item, contact us promptly with photographs and your order reference so we can review the issue. Where confirmed, eligible items may be replaced or otherwise resolved accordingly.

Exceptions / Non-Returnable:

• Used or worn items.
• Items not in resalable condition.
• Returns received outside the applicable return window.
• Custom and personalised pairs are not returnable or exchangeable.
• Gift cards.

If you have any questions, please contact hello@mayanthony.com. We will be happy to assist.

For applicable cancellation rights, please see Right of Withdrawal.

This policy does not affect your statutory rights.