Terms of Sale - May Anthony

Last updated: 21 October 2025

At May Anthony, we work hard to ensure your order is carefully made and delivered to you as smoothly as possible. Please take a moment to review the following terms before completing your purchase.

AGREEMENT TO TERMS

By using our website or purchasing from May Anthony, you agree to these Terms. If you disagree with any part, please refrain from using the website or placing an order. Each purchase forms a binding contract of sale between you and May Anthony Ltd registered in the United Kingdom.

ORDERS & PRODUCT INFORMATION

All May Anthony shoes are handmade to order for each customer. The production process begins immediately once your order is placed, after which orders cannot be cancelled, refunded, or exchanged except in cases of confirmed manufacturing fault. We reserve the right to refuse or limit orders where we believe they may violate our policies, involve fraudulent activity, or otherwise fall outside reasonable use.

As every pair is crafted by hand, minor variations in embroidery, color, or texture may occur and should be regarded as hallmarks of artisanal production rather than defects.

CUSTOM ARTWORK & DESIGNS

When submitting custom artwork, initials, or embroidery, you confirm that you hold the necessary rights or permissions to use such designs. We reserve the right to decline any submission that may infringe on intellectual property, violate applicable law, or conflict with our brand standards. Unless you notify us in writing before placing your order, you grant May Anthony permission to feature your custom designs in marketing materials, photography, or social media.

PRICING & PAYMENT

All prices are listed in your chosen currency at checkout and are payable in full at the time of purchase. We reserve the right to correct pricing errors or update product availability prior to accepting an order. Customers are responsible for any import duties, taxes, or related fees that may be charged by their local customs authority.

SHIPPING & DELIVERY

Orders are dispatched from our Lagos atelier using DHL Express or FedEx International Priority, depending on destination. Delivery times generally range from three to seven business days once shipped, although this may vary due to customs procedures or courier delays.

We make every effort to ensure smooth and timely delivery, but we cannot be held liable for delays, customs inspections, or other circumstances beyond our control. Delivery dates are indicative and do not constitute a binding guarantee.

RETURNS, EXCHANGES & DEFECTIVE PRODUCTS

We want every pair of May Anthony shoes to meet your expectations. If something doesn’t feel quite right, eligible full-price items may be returned or exchanged within twenty-one (21) days of delivery.

To initiate a return, exchange, or store credit, please contact us at hello@mayanthony.com or via WhatsApp on +44 7468 019562 and we’ll personally guide you through the next steps.

Returned items must be unworn, in new condition, and sent in their original packaging. Custom-made, bespoke, or personalised pairs are not eligible for refund, although we may, at our discretion, offer an exchange or store credit.

Sale and promotional items are final sale and not eligible for refund. Depending on the offer, we may allow an exchange or store credit if reported within seven (7) days of delivery.

Customers are responsible for the cost, safe packaging, and delivery of all return shipments. We recommend using a tracked and insured courier service, as we cannot be held liable for items lost or damaged in transit. All return parcels must be clearly declared as “Returned Goods” on the airway bill and customs documentation to avoid import duties or delays. Any return received after the applicable return window may be refused or credited at our discretion.

If an item is defective or incorrect, please contact us within seven (7) days of delivery with photographs and your order reference. Once verified, we will repair, remake, or replace the pair at no cost. Refunds will only be considered if a replacement cannot be fulfilled.

PROMOTIONS & SPECIAL OFFERS

From time to time, we may offer promotions such as “Buy One, Get One Free” or other discounted bundles. Unless otherwise stated, all promotional purchases are final sale and not eligible for return, refund, or exchange. Promotional codes and offers cannot be applied retrospectively or combined with other discounts.

INTELLECTUAL PROPERTY

All product designs, images, written content, and trademarks featured on our website are the property of May Anthony Ltd or its affiliates. They may not be reproduced, distributed, or used for any commercial purpose without our express written consent.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, May Anthony shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website, delays in shipment, or performance of our products. Our total liability shall in no event exceed the purchase price of the goods in question.

PRIVACY

We treat your personal information with strict confidentiality. All data collected during checkout or communication with us is handled in accordance with our Privacy Policy.

GOVERNING LAW

For customers within the United Kingdom and Europe, these Terms are governed by the laws of England and Wales. For customers in the United States and elsewhere, they are governed by the laws of the State of Wyoming. Any disputes arising shall be resolved exclusively in the courts of those jurisdictions.