Refund policy

We want you to be completely satisfied with your order. If something doesn’t feel quite right, we’re here to help.

RETURN WINDOW

You may request a return or exchange for eligible items within 21 days of delivery. Returns must be received by us within this 21-day period, in original condition.

ELIGIBILITY

Items must be unworn, unused, and in resalable condition, with the original shoe box and packaging.
Please place the shoe box inside suitable outer packaging to help minimise return shipping cost and reduce damage in transit. Do not attach labels directly to the shoe box.
Full-price, discounted and promotional pairs, including a second pair bought at 50% off, may all be returned within 21 days of delivery on the same terms.
For eligible returns, refunds are issued as store credit for a future purchase rather than to the original payment method. You may also choose an exchange.
Where a return relates to one pair from a promotional order, the store credit or exchange value is based on the price actually paid for that pair.
Socks are returnable only if unopened and in original packaging.

HOW TO START A RETURN / EXCHANGE

Please email us before sending your return so we can provide the correct return instructions and address.

Email: hello@mayanthony.com

Customer is responsible for return shipping cost, safe packaging, and delivery to our returns address. Use a tracked & insured service; we cannot be liable for items lost or damaged in transit. All parcels must be clearly declared as “Returned Goods” on the airway bill and customs documentation where applicable to avoid import duties or delays.

STORE CREDIT & EXCHANGES

Store Credit: available on eligible returns once received and inspected.
Exchanges: available on eligible items; outbound shipping for the replacement pair is the customer’s responsibility.

Once your return is received and inspected, we’ll email you to confirm approval or denial and process the store credit or exchange accordingly.

DAMAGES & INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a defective or incorrect item, contact us promptly with photographs and your order reference so we can review the issue. Where confirmed, eligible items may be replaced or otherwise resolved accordingly.

EXCEPTIONS / NON-RETURNABLE

Used or worn items, items not in resalable condition, or returns received outside the 21-day window.
Custom and personalised pairs are not returnable or exchangeable.
Gift cards.

If you have any questions, please contact hello@mayanthony.com. We will be happy to assist.

For applicable cancellation rights, please see Right of Withdrawal.

This policy does not affect your statutory rights.