Returns & Exchanges

We want you to be completely satisfied with your order. If something doesn’t feel quite right, we’re here to help.

You may request a return or exchange for eligible items within 21 days of delivery. Returns must be received by us within this 21-day period, in original condition.

To start a return or exchange:

Please contact us directly so we can provide the correct return instructions and address:

• Email: hello@mayanthony.com
• WhatsApp: +1

  3075337508

  
  

We’ll guide you through the next steps and help you with the return or exchange process.

Your Options:

• Exchanges: Available on eligible items. Shipping fees for the replacement pair are the customer’s responsibility.
• Store Credit: Available on eligible returns once received and inspected.

Return Policy Details:

• Items must be unworn, unused, and in resalable condition, with the original shoe box and packaging.
• Please place the shoe box inside suitable outer packaging to help minimise return shipping cost and reduce damage in transit. Do not attach labels directly to the shoe box.
• Full-price items may be returned within 21 days of delivery.
• Items purchased at a discount of 20% or more may be returned within 14 days of delivery.
• Sale or promotional items must be reported within 7 days of delivery.
• Socks can only be returned if unopened and in original packaging.
• All May Anthony shoes are made to order specifically for each customer. For this reason, eligible returns are accepted for store credit or exchange only, not refunds.
• You are responsible for return shipping cost, safe packaging, and delivery to our returns address.
• Please use a tracked and insured service, as we cannot be liable for items lost or damaged in transit.
• All parcels must be clearly declared as “Returned Goods” on the airway bill and customs documentation where applicable to avoid import duties or delays.

Damaged or Incorrect Items:

Please inspect your order upon delivery. If you receive a defective or incorrect item, contact us within 7 days with photographs and your order reference so we can review the issue. Where confirmed, eligible items may be replaced or otherwise resolved accordingly.

Exceptions / Non-Returnable:

• Used or worn items.
• Items not in resalable condition.
• Returns received outside the applicable return window.
• Personalised or custom embroidery that is not defective.
• Final sale items and gift cards.

If you have any questions, please contact hello@mayanthony.com. We will be happy to assist.