Shipping Information - May Anthony

At May Anthony, we work hard to ensure your order is carefully made and delivered to you as smoothly as possible.

Production Time

As part of our commitment to sustainability and craftsmanship, each pair of shoes is meticulously handmade for each customer.

Standard production time: 1 - 3 business days
During peak periods (e.g., holidays), production may take slightly longer
You’ll receive an update as soon as your order is complete and ready to ship

Shipping Time

Once your order is ready, we ship it directly to your door via DHL or FedEx.

United States & Canada: 1 - 5 business days
United Kingdom & Europe: 1 - 4 business days
Middle East & Asia: 1 - 5 business days
Australia & New Zealand: 2 - 7 business days
Mexico & South America: 3 - 8 business days
Rest of World: 4 - 10 business days depending on destination

If you need your order shipped out sooner, please select Express Shipping at checkout — your shoes will be dispatched within the next business day via DHL Express.

Tracking details will be sent to you as soon as your order ships.

Shipping Costs

We offer FREE WORLDWIDE SHIPPING on all shoes, regardless of your location.

Customs & Duties

All May Anthony orders received after August 22, 2025 are shipped Delivered Duties Paid (DDP). This means customs duties, VAT, import taxes, and tariffs are already included in the price you see at checkout. You will not receive any additional invoices from couriers or customs authorities for import fees.

Our team works directly with DHL and FedEx to ensure smooth clearance worldwide. In rare cases where local customs require additional information (such as ID numbers in Brazil), we’ll contact you promptly to complete delivery.

Orders placed on or before August 22, 2025 remain subject to our previous shipping policy.

Refused Delivery

If a delivery is refused, not collected, or customs clearance is not completed due to missing information, the shipment may be returned, abandoned, or destroyed. In such cases, we are unable to issue a refund.

Additionally, if a courier attempts delivery and leaves a missed delivery notice, but the customer does not follow up with DHL or FedEx promptly, the same outcome may occur. We strongly encourage customers to monitor tracking and respond quickly to any courier or customs communication.

Delays or Delivery Issues

If your package is delayed or lost, please contact us at hello@mayanthony.com or send a WhatsApp message to +13075337508 or +447468019562. We’re happy to help.

Questions?

We’re here for you.
Email us at hello@mayanthony.com or send a WhatsApp message to +13075337508 or +447468019562.